What you will be doing:

🔸 Finding and attracting new partners with various traffic sources;

🔸 Regular analysis of effectiveness and profitability for personal partners;

🔸 Analyzing and tracking fraud and motivated traffic;

🔸 Solving complex and negative situations with partners, maintaining productive relationships;

🔸 Partner accounting (reconciliations and payment control) and ensuring compliance with agreements;

🔸 Regular reporting on the performance of personal partners.

This will be an ideal match if you:

🔹 Have an English proficiency level of B2 or higher, knowledge of a second foreign language is a plus;

🔹 Have worked as an Affiliate Manager in the online casino industry for at least 1 year;

🔹 Have experience working with Tier 1 countries and managing personal partners;

🔹 Can work effectively in a team, focus on results, approach tasks systematically, and are comfortable with numbers;

🔹 Have experience in mentoring, coaching, and working independently at conferences.

What we offer:

🔹 Profit: fixed salary + percentage for the successful performance of each assigned partner;

🔹 Comfortable A+ class office in the historic center of Belgrade;

🔹 Opportunities for professional and career growth within the company according to an individual development plan;

🔹 Language courses, training reimbursements, attendance at conferences worldwide, and health insurance.

What you’ll be doing:

▪️Layout emails;
▪️Segment users and set up campaigns together with a senior manager;
▪️Collect and analyze data on chains, mailings, and campaigns.

Our expectations from candidates:

▪️Experience with mailing systems;
▪️Knowledge of HTML and CSS;
▪️Familiarity with communication channels and an understanding of how they work;
▪️Upper Intermediate (B2+) English is very important to us; knowledge of other foreign languages ​​(German, French) is a plus;
▪️Experience in the iGaming industry is a big plus.

Why you’ll love working with us:

▪️ Remote work 5/2 from 10:00 AM to 7:00 PM GMT+1.
▪️ Salary pegged to the USD.
▪️ Sick leave supplement up to 100%.
▪️ 20 working days of paid vacation + 5 paid days off per year.

Retention & CRM Ownership

• Developing retention strategy and CRM approaches across multiple iGaming products
• Managing player retention across the entire lifecycle: onboarding, retention, reactivation
• Building and optimizing CJM, CRM flows, segmentation, and personalization
• Managing retention communications across key channels: email, push, SMS, messengers
• Analyzing the performance of CRM and retention initiatives, identifying growth opportunities, running A/B tests, and scaling successful mechanics
• Implementing a sales mindset in CRM: working with offers, conversions, repeat deposits, reactivation, upsell/cross-sell mechanics
• Setting tasks, coordinating, and developing a small CRM/Retention team (planning, prioritization, quality control)
• Acting as an expert and coordination lead in the development of the retention function and influencing product decisions
• High level of ownership, freedom to act, and the ability to directly influence the product (offers, mechanics, personalization, CRM logic)

📌 What We’re Looking For

• Mandatory experience in an iGaming product within CRM / Retention
• Strong understanding of retention marketing and the player lifecycle
• Hands-on experience with Customer.io, Twilio, and other CRM tools
• Ability to work with metrics and hypotheses: launch → measure → analyze → improve
• Fluency in Russian and English (working proficiency)
• Willingness to take ownership and a lead role for the function and its results

🌟 Nice to Have

• Experience working with Tier-1 markets
• Experience with SoftSwiss platform
• Experience with Smartico
• Background in B2C Sales (or a strong sales-driven mindset in marketing/CRM: offers, funnels, conversions)
• Experience managing multiple products simultaneously
• Experience mentoring or coordinating CRM specialists

🚀 What We Offer

• Fully remote work format
• A lead position with growth opportunities toward CRM Lead / Head of CRM
• Work with multiple in-house products
• Direct impact on retention performance and product development

What you’ll be doing:

🔹 Develop and improve product interfaces for web and mobile;
🔹 Create layouts for pages, product screens, promotional materials, and graphic elements;
🔹 Maintain and develop a unified brand visual style;
🔹 Develop user flows, screen structure, and interaction logic;
🔹 Create wireframes, mockups, prototypes, and final UI mockups;
🔹 Work with a design system, component libraries, and templates;
🔹 Monitor the quality of design implementation by developers;
🔹 Interact with Product, CRM, Content, Frontend, and other teams;
🔹 Use AI tools in your daily work to accelerate and strengthen design processes

What we expect from a candidate:

🔹 At least 2 years of experience in UI/UX / Product Design;
🔹 Proficiency in Figma, Photoshop, and Illustrator;
🔹 Experience designing interfaces for web and mobile;
🔹 Understanding of UX/UI, adaptive design, and design systems;
🔹 Strong understanding of HTML/CSS principles and the technical limitations of web interfaces;
🔹 Practical use of AI tools;
🔹 A portfolio.

It will be a plus:

🔹Experience in iGaming / Betting / Casino;

🔹Understanding the specifics of product digital interfaces;

🔹Experience with the SoftSwiss platform;

🔹 Animation skills.

What we offer:

🔹 Remote work;

🔹 Product development in the fast-growing iGaming industry;

🔹 Opportunity to influence product development and visual direction;

🔹 Professional and career growth within the company.

Team Lead VIP Manager (iGaming)
Work Format: Office or Remote
Schedule: 2/2 shifts with alternating day and night shifts
Industry: iGaming

🔑About the role

We are seeking a Team Lead VIP Manager to establish and develop our VIP support team. We require a strong and experienced leader who can build departmental processes, manage a team of VIP managers, monitor service quality, work with retention and revenue metrics, and develop the VIP function in conjunction with CRM, Product, and other teams.
This role is for someone who understands the specifics of working with VIP players, is able to combine service, sales, analytics, and a strategic approach, and is able to demonstrate a high level of customer and teamwork by personal example.

🎯Key Responsibilities
– Manage a team of VIP managers/VIP support;
– Develop processes, work standards, and approaches within the VIP department;
– Monitor the quality of communication, service, and key KPIs;
– Manage VIP player retention, reactivation, and development;
– Participate in developing the VIP strategy, segmentation, and personalized approaches;
– Develop and improve bonus and retention mechanisms for the VIP segment;
– Train, onboard, and develop team members;
– Interact with CRM, Product, Support, Payments, Risk, and other teams;
– Analyze team and player performance, propose solutions for increasing LTV, Deposits, and GGR/NGR.

✅ Requirements
– Experience working with VIP clients in iGaming is a must
– Experience managing a VIP team or strong senior-level experience in the VIP field;
– Understanding of VIP economics and key casino metrics
– Ability to use analytics and make data-driven decisions
– Strong communication skills and customer focus
– Stress tolerance and ability to work with high-stakes clients
– Fluent/native Russian
– Proficient English (B2+)
– Additional languages ​​are a plus

💼 We offer:
– Flexible work schedule, including night shifts
– Competitive salary
– Performance-based bonuses
– Rapid career advancement
– Work in a growing iGaming project with real impact on performance
– Autonomy and influence over the VIP segment